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Helpdesk

To complement our PLM solutions, we offer a wide choice of support services for UNIX & NT platforms, each designed to help keep our customers’ downtime - and costs - to a minimum, whilst driving up service levels. Our PLM software support services include helpdesk and telephone, on-site hardware maintenance, part repair, inventory management & monitoring.

As all support calls are first vetted by the Majenta Technical Team, problems can often be fixed immediately without an engineer or replacement part being sent to your site.

First, call 01277 263244
(08:00 - 17:00).

You will be asked to provide the following information:

The site name
Serial Number (e.g.TW90366459)
Your company name
Your name of contact on site
Your telephone number
Full site postal address will then be confirmed
Description of fault or problem


We then pass the call on to an engineer who calls you back to resolve the problem. If the call is chargeable, a Purchase Order number will be needed. Once the call's accepted you will be given a Call Reference.

Any queries relating to your call will need this number quoted.

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