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Maintenance, Repair and Overhaul

Tap into the MRO market to drive revenues and profitability.

If your company makes, owns, or maintains complex products with long lifespans, the continued support for maintenance, repair and overhaul (MRO) of your assets is an intrinsic part of your business. In fact, Performance Based Logistics (PBL) and Service Level Agreement (SLA) contracts have become so much an industry driver that it’s a key growth area for many OEMs and service provides. As a manufacturer you must also create and maintain the logistics support data that will be delivered with your product.

Historically, the maintenance, repair and overhaul of your complex assets has been sub-contracted out to third parties. But now OEMs are seeing the great potential of the operational revenues which outstrip those of the initial sale by three to four times – with a higher margin of profitability. Research indicates that services can represent 40% to 80% of profits off of 25% of revenue. Service organizations whether within manufacturers, owners, or third party companies are all tasked with reducing costs and improving service quality successfully.

What does it take to succeed in this fast-growing market? In other words, what business requirements are needed to deliver MRO profitably?

• Reduce cycle times
  Service teams need to minimize the turnaround time it takes to resolve service events.
• Minimize costs
  Enterprises must optimize part, tool and equipment inventories to effectively support assets.
• Increase productivity
  Service organizations need to minimize time spent on non-essential tasks to focus on resolving assigned service events.
• Be competitive
  Service organizations must apply product knowledge to compete for service business and capture product performance for improvements.
• Maximize operational availability and reliability
  Capital assets must remain operational for revenue generation; mission completion.
• Improve logistics accuracy
  Reduce the effort to keep logistics data synchronized with product changes.

To achieve service excellence, you need to ensure collaboration of manufacturers, customers, and service providers in the service value chain. But putting the IT systems and infrastructure in place can be a significant investment -- AMR forecast a compound annual revenue growth of 23% for MRO applications.

Instead of making a major investment in standalone MRO, why not build on your existing IT infrastructure? Teamcenter is the only MRO application that is delivered within a PLM environment to reduce your cost-of-ownership and speed your return-on-investment.

MRO built on the PLM backbone

Teamcenter’s “configuration-driven MRO” bridges the gap between the Engineering, Manufacturing, Logistics, and Maintenance communities to help drive more efficient services. Through Service Data Management (SDM), Teamcenter establishes a single, secure source of service and process knowledge that supports the full product lifecycle for organizations that must cover all the lifecycle or just a portion of it. SDM provides the basis for MRO process management solutions that improves service operations. By streamlining MRO within the PLM environment, Teamcenter delivers leaner operations, and improved asset performance.

By recognizing that service and support is a strategic opportunity for differentiation and increased profits, you can embed support considerations more directly into the product lifecycle. Teamcenter can help grow your services business by enabling your organization to plan and deliver MRO services more effectively, maximize the operational availability of managed assets and ensure compliance with service-related metrics and regulatory agencies.

Key Capabilities and Benefits

Solution Capabilities

• Asset management
• Service knowledge management
• Configuration management
• Change management
• Maintenance planning
• Maintenance execution
• Material management
• Reporting and analytics
• Records management integration
• Compliance management integration
• Content Management integration
• Support for industry standards such as PLCS ISO 10303-239, Mil-Std 1388, GEIA-STD-0007

Business Results

• Closely track and manage MRO activities
• Focus and manage MRO operations
• Optimize maintenance resource use
• Efficiently execute lean support operations, in-house or outsourced
• Manage the parts, tools and equipment required for support operations
• Measure operational metrics to identify issues and opportunities for improvement and support of PBL and Service Level contracts
• Create and manage logistics support data

Fact Sheets

Read about the technical capabilities of this Teamcenter solution.

• Teamcenter for MRO In-Service Management Fact Sheet
• Teamcenter for MRO Maintenance Planning Fact Sheet
• Teamcenter for MRO Material Management Fact Sheet
• Teamcenter for MRO Service Data Management Fact Sheet
• Teamcenter for MRO Logistics Records Management
• Teamcenter for Reporting and Analytics Fact Sheet

Customer Case Studies

Learn how customers are applying Teamcenter to their business.

• All Teamcenter Case Studies

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